ServiceNow with AI Training in Hyderabad

Build job-ready ServiceNow with AI skills with ServiceNow Training in Hyderabad at Ishan Info Solutions. Our career-oriented ServiceNow course is designed to help learners understand the ServiceNow platform, AI-powered workflows, Now Assist, AI Agents, IT Service Management (ITSM), administration, configuration, scripting and application development through structured and practical training.

ServiceNow is widely used by organizations to streamline IT service management, intelligent automation, AI-powered workflows and enterprise operations. At Ishan Info Solutions, learners gain practical exposure to ServiceNow administration, incident and problem management, service catalog, workflow automation, Now Assist, AI Agents, scripting, integrations and application development. The training combines ServiceNow fundamentals, AI concepts, hands-on exercises and real-world project scenarios, helping students, graduates and working professionals develop relevant skills for careers in ServiceNow Administration, ServiceNow Development and ServiceNow AI.

ServiceNow training Syllabus

Classroom Training

Online Training

No Pre Request (Any Vertical)

Industrial Expert

These practical areas help you build a strong foundation in ServiceNow Training:

ServiceNow Fundamentals & ITSM – Understand the ServiceNow platform, IT Service Management (ITSM), service management concepts and the core modules used to streamline enterprise IT operations.
ServiceNow Administration – Learn user and group management, roles, permissions, tables, forms, lists and platform configuration to develop essential ServiceNow administrator skills.
ServiceNow Workflow & Automation – Explore workflows, Flow Designer, business rules, notifications and automation techniques to improve IT service processes and operational efficiency.
ServiceNow Scripting & Application Development – Learn JavaScript scripting, client scripts, server-side scripting, UI policies and application development concepts for building customized ServiceNow solutions.
ServiceNow Integration & Real-World Projects – Understand REST APIs, data integration, external system connectivity and practical ServiceNow implementation scenarios through hands-on, project-based learning.

Overview of ServiceNow Training

Topics:

Introduction to ServiceNow Platform
ServiceNow ITSM & Core Features
ServiceNow Navigation & User Interface
ServiceNow Tables, Forms & Lists
Basic IT Service Management Concepts

Skills You Will Learn:

Understanding ServiceNow platform fundamentals
Navigating the ServiceNow interface
Working with tables, forms, lists and records
Understanding basic ITSM concepts
Building a strong foundation in ServiceNow

ServiceNow ITSM Fundamentals

Topics:

Introduction to IT Service Management
ServiceNow ITSM Overview
Incident, Problem & Change Management
Service Request Management
ITSM Processes & Workflows

Skills You Will Learn:

Understanding core ITSM concepts
Working with ServiceNow ITSM applications
Understanding service management processes
Managing incidents and service requests
Understanding IT service workflows

ServiceNow Navigation & User Interface

Topics:

ServiceNow User Interface
Application Navigator
Applications & Modules
Lists, Forms & Records
Search & Filter Options

Skills You Will Learn:

Navigating the ServiceNow platform
Working with applications and modules
Creating and managing records
Using lists, forms and filters
Finding information efficiently in ServiceNow

ServiceNow Administration & User Management

Topics:

ServiceNow Administration Basics
User & Group Management
Roles & Responsibilities
User Profiles & Permissions
Administrative Configuration

Skills You Will Learn:

Managing ServiceNow users and groups
Assigning roles and permissions
Understanding administrator responsibilities
Configuring user access
Performing basic ServiceNow administration tasks

ServiceNow Tables, Forms & Lists

Topics:

ServiceNow Tables
Fields & Table Structure
Forms & Form Layouts
Lists & List Configuration
Records & Data Management

Skills You Will Learn:

Understanding ServiceNow data structure
Working with tables and fields
Configuring forms and layouts
Managing lists and records
Handling application data effectively

ServiceNow Security, Roles & Access Control

Topics:

ServiceNow Security Fundamentals
Roles & Role-Based Access
Access Control Lists
Users, Groups & Permissions
Security Configuration

Skills You Will Learn:

Understanding ServiceNow security concepts
Working with roles and permissions
Configuring access control rules
Managing user and group access
Applying secure platform configuration practices

Incident, Problem & Change Management

Topics:

Incident Management
Incident Prioritization & Assignment
Problem Management
Change Management
Change Requests & Approvals

Skills You Will Learn:

Creating and managing incidents
Understanding incident lifecycle and resolution
Identifying and managing recurring problems
Working with change requests
Understanding approval and change workflows

Service Catalog & Request Management

Topics:

Service Catalog Overview
Catalog Items & Categories
Request & Requested Item Management
Catalog Variables
Request Fulfillment Process

Skills You Will Learn:

Understanding the ServiceNow Service Catalog
Creating and managing catalog items
Handling service requests
Working with catalog variables
Understanding request fulfillment workflows

ServiceNow Workflow & Flow Designer

Topics:

Workflow Fundamentals
Workflow Activities
Flow Designer Overview
Actions & Flow Logic
Process Automation

Skills You Will Learn:

Understanding ServiceNow workflow automation
Creating automated business processes
Working with Flow Designer
Configuring actions and flow logic
Automating repetitive service management tasks

Business Rules, Client Scripts & UI Policies

Topics:

Business Rules
Client Scripts
UI Policies
Client-Side & Server-Side Logic
Form Behaviour & Automation

Skills You Will Learn:

Understanding business and client-side logic
Creating basic Business Rules
Working with Client Scripts
Configuring UI Policies
Customizing ServiceNow form behaviour

ServiceNow Scripting with JavaScript

Topics:

JavaScript Fundamentals
ServiceNow Scripting Basics
GlideSystem & GlideRecord
Script Includes
Server-Side Scripting

Skills You Will Learn:

Writing JavaScript for ServiceNow
Working with Glide APIs
Querying and updating ServiceNow records
Creating reusable server-side scripts
Developing customized ServiceNow functionality

ServiceNow Reports & Dashboards

Topics:

ServiceNow Reporting
Report Types & Data Sources
Report Creation & Configuration
Dashboards & Visualizations
Service Metrics & Performance Analysis

Skills You Will Learn:

Creating ServiceNow reports
Analyzing service and operational data
Building dashboards and visualizations
Understanding service performance metrics
Using reports for informed decision-making

REST API & ServiceNow Integration

Topics:

ServiceNow Integration Fundamentals
REST API Concepts
REST Messages & Web Services
External System Integration
IntegrationHub Fundamentals

Skills You Will Learn:

Understanding ServiceNow integration concepts
Working with REST APIs
Connecting ServiceNow with external applications
Understanding data exchange between systems
Building basic integration workflows

ServiceNow Application Development

Topics:

ServiceNow Application Development
Application Scope & Structure
Custom Tables & Modules
Application Forms & User Experience
Application Configuration

Skills You Will Learn:

Understanding ServiceNow application architecture
Creating custom application components
Working with tables, modules and forms
Configuring application functionality
Developing practical ServiceNow applications

ServiceNow Real-World Projects & Career Preparation

Topics:

Real-World ServiceNow Projects
ITSM Implementation Scenarios
ServiceNow Configuration Tasks
Project Documentation & Best Practices
Interview & Career Preparation

Skills You Will Learn:

Applying ServiceNow concepts to practical projects
Working with real-world ITSM scenarios
Configuring ServiceNow solutions
Building practical project experience
Preparing for ServiceNow roles and technical interviews

Free Career Counselling

We are happy to help you 24/7

SERVICENOW TRAINING

Build a Strong Foundation in ServiceNow

Develop practical ServiceNow skills through structured learning, hands-on exercises and real-world ITSM project-based training.

ServiceNow ITSM Fundamentals

Learn ServiceNow platform fundamentals, IT Service Management, incident management, problem management and change management concepts used in modern IT operations.

ServiceNow Administration

Understand ServiceNow user and group management, roles, permissions, platform configuration and essential administration practices.

Tables, Forms & Data Management

Learn how ServiceNow tables, fields, forms, lists and records work together to manage IT service and business data efficiently.

Workflow & Process Automation

Explore ServiceNow Workflow, Flow Designer and automation techniques to streamline service processes and improve operational efficiency.

ServiceNow Scripting & Development

Learn JavaScript, Business Rules, Client Scripts, UI Policies and application development concepts for building customized ServiceNow solutions.

Learn ServiceNow. Master ITSM. Build Your Career.

Gain practical ServiceNow training with Ishan Info Solutions through hands-on learning, real-world ITSM scenarios and project-based training.

Enquire Now

Student Feedback

Best review from our successful student

Rahul K.

“The Python training was easy to follow and focused on practical concepts. The hands-on exercises helped me understand programming better, and the interview preparation gave me more confidence.”

Priya S.

“I liked the practical approach to Full Stack Development. The concepts were explained clearly, and working on projects helped me understand how frontend, backend and databases work together.”

Arjun R.

“The DevOps training helped me understand tools and concepts that I had only read about before. The practical sessions made it easier to understand CI/CD, Docker and cloud-related workflows.”

Sneha M.

“The Data Analytics course gave me a better understanding of SQL, Excel, Power BI and data visualization. The learning approach was practical and helped me build confidence in working with data.”

Kiran P.

“The ServiceNow training provided a clear understanding of the platform and its practical applications. The guidance throughout the course helped me prepare better for technical interviews and career opportunities.”